 | | |  | Buying Simply, any UK mainland business or government body may purchase from DATARAX . We do not supply to private consumers.
All products are to be found in The Catalogue section of the our website and it is a simple process of selecting your product and quantities, adding to your cart and then proceeding with your order through the checkout.
You can alter or cancel your selection by going to view cart at any time.
Discounts are highlighted on the cart and are deducted when you select your payment method.
As soon as we have received your order we will acknowledge it and contact you to confirm your requirements.
After your first order has been received, we will provide you with a client username and password so that you can login into your personal catalogue pages.
If you need any information on our products contact Customer Service who will be able to provide any help and advice that you may require prior to making your purchase.
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|  | Payment We accept payment by company cheque & credit card.
To avoid delivery delays we suggest that payment is sent to us immediately on receipt of our emailed proforma invoice. A VAT invoice will be sent to you on receipt of payment.
Cheques should be made payable to: Securus Storage Services Ltd
All list prices exclude VAT, which will be charged at the ruling rate at point of invoice.
All items stated as Ex-works exclude delivery charge which must be added at time of order placement (please contact us for price or details) or will be added to your order by us on receipt of your order.
Should you wish to discuss any other method of payment or an acccount, please contact Customer Service.
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|  | Small Order Charge Orders under £143 List Price value will incur a £25 small order charge.
Ex-works, special orders or offline orders may/will incur an additional surcharge.
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|  | Product Lead times Most standard items are normally available on a 'SpeedRange' 5 - 10 working day delivery (Deliveries will be completed at any time during this period). To achieve this schedule, orders must be received by 1pm Monday to Thursday & 10 am Friday.
The maximum 'SpeedRange' List Price order value to qualify for the above lead times is:
- Shelving, benches, & Workstations = £20000 List Price Value
- Angle, Tube, Containers, Louvre Panels = £10000 List Price Value
- Pallet Racking =£30000 List Price value
All other orders (Non-'SpeedRange' or orders above the maximum list price) are available on manufactured lead times of 15 - 20 working days . Orders must be received by 1pm Monday to Thursday & 10 am Friday.
Mezzanine floors are on a 5 - 8 week lead time from receipt of the purchasers instruction to manufacture (subject to any added time for local authority approval).
Once an orders is processed, we will confirm the proposed delivery date and advise of any changes to the above lead times if they occur.
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|  | Delivery Standard Delivery
List prices are inclusive of standard delivery(But exclude Small Order or ex-works charge) within the UK mainland only, Monday - Friday 8am to 5pm. Deliveries will be completed at any time during this period.
We will require clear access for a vehicle of up to 12.2 metres trailer length and delivery is to an external ground floor location only e.g a loading bay or dock.
It is the purchasers responsibility to ensure that adequate labour and/or manned handling equipment is available for offloading of the delivery vehicle at delivery point and into their premises.
Courier Overnight service may be available for some items , however this will incur an additional charge depending on requirements.
Nominated Deliveries
Should you require a more specific delivery schedule we can offer the following nominated delivery day options:
- The additional charge for a nominated delivery for 'SpeedRange' products, on or after working day 6 is £125.00
- The additional charge for a nominated delivery for
non-'SpeedRange' products, on or after working day 16 is £125.00
- For a specific delivery time an additional £75 must be added to the above.
Mezzanine floor delivery dates will be agreed in advance and it is anticipated that they will arrive as early as possible on the first morning of commencement of installation.
All Pallet Racking orders over £30000 at List Price value may have a delivery date nominated free of charge for delivery after day 15, but this must be requested and agreed at time of order.
Waiting Time
Where unloading does not commence within 30 minutes of the delivery vehicle arriving at the site, we reserve the right to charge waiting at the rate of £36 per half hour for any delay (up to a maximum of 1 hour )after which it will be at the discretion of DATARAX whether to pull offsite. Failed and repeat delivery charges will then apply. Storage costs will be charged for any product that cannot be delivered by the scheduled delivery date.
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|  | Returns Policy All Goods supplied are manufactured to order or shipped directly from the manufacturer for each order, therefore, we do not accept return of Goods for any reason other than that they are faulty, damaged, misrepresented or supplied incorrectly to those Goods actually ordered.
Exchanges, returns of unwanted or unintentionally ordered Goods are not accepted, as we assume that the person ordering is competent or informed enough to be able to do so without error and all Goods are offered by us and deemed to be accepted by the purchaser of any Goods on this condition.
We offer full technical support, advice and brochures for all Goods offered, therefore, if you need any assistance with or are indoubt about any aspects of our products or services, then you must contact Customer Service who will be able to provide any help and advice that you may require prior to making your purchase.
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|  | Warranty We warrant that, at the time of delivery, the ordered goods will correspond with the description on this website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). There may, however, be minor variations between the goods as shown or described on our website and those despatched to you (but the goods despatched will always be of a comparable or superior quality). Minor scratches, scuffs or rectifiable defects (e.g slight bends in steel that can easily be repositioned by you) are common place in commercial quality Goods and are not deemed to be defects or defective, and therefore will not normally be replaced, unless agreed otherwise by us.
Any claim by you that any ordered goods fail to correspond with the description on this website or that they are defective or not of satisfactory quality or any shortages, must be notified to us by e-mail or letter immediately on receipt or within 3 days from the date of delivery at the latest. If delivery is not refused, or you do not notify us accordingly, we shall have no liability for such failure or defect.
We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without our approval.
Where we have provided credit we shall be under no liability under any warranty, condition or guarantee (if any) if the total price for the ordered goods has not been paid by the due date for payment.
If you make a valid claim, we shall replace the ordered goods in question free of charge or, at our sole discretion, refund in full the payment made in respect of such goods, but we shall have no further liability for such failure or defect. Such replacement or refund is conditional upon the ordered goods in question having been returned to us for inspection and at your cost (any reasonable costs, which must be agreed with us in writing prior to returning goods to us, will be refunded if the inspection substantiates your claim). Where a claim is not agreed goods will be returned to you at your cost and at your risk. In no circumstances may any Goods be returned for inspection without a Returns Claim Number (RCN), which will be issued to the purchaser, with specific returns information that must be adhered to, by our Customer Service Department when the claim is made (Goods sent or recieved without a RCN number will not be accepted on delivery).
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